FAQ

Each room is a personal and unique space.

For standard homes we recommend the following guidelines:

Kitchens and bathrooms
1.2m spacing between units.
Living rooms and bedrooms
1.8m spacing between units.

Standard lighting recommendations state the distance between the wall and downlights should be half the distance as length between the lights.

We generally recommend having 1m space from a wall edge where possible.

A Zuma requires a 95mm Hole saw bit to create the holes in your ceiling cavity.

You will require 131mm from the fair face of the ceiling to install a Zuma Lumisonic.

This will be checked as part of our Survey offering. If you are installing Zumas as part of a project, please check with your designer or contractor.

Yes, drivers for these systems are available.

Zuma can be best controlled from the central controller rather than downstream of dimming modules for the best user experience.

Alternatively it can be treated as a ‘switched load’ which will power up by default to 50% brightness and subsequently give you granular control using the Zuma app or Alexa.

We would typically say up to 5 meters between the two furthest Zumas in a room should be fine.

Yes. If you use open/closed switches you can wire a simple control connection to the main Zuma unit.

These switches could be push on/off or rocker types to suit.

Depending on your Zuma room solution this might be the case.

As part of your order, Zuma are offering a complimentary virtual Survey where a trained Zuma installer will visit your install location to recommended what’s needed to help support a smooth installation.

Yes, Zuma has a rating of IP65. Therefore it can be installed in bathrooms, as well as other rooms within the home.

The Zuma app is available for both iOS and Android.

A download link is available for each at the bottom of this page.

At the moment connecting via ethernet is not supported. However, Zuma devices do have a USB-C connector port which is for diagnostics.

Note: The USB-C connection port on a Zuma device is a proprietary service port. Connecting a Non-Zuma device could damage your product and invalidate your warranty.

At least one Zuma Lumisonic is required in a Zuma Luminaire area.

Zuma works like other devices on your home network. If you can view content from YouTube and stream audio from services like Apple Music, Spotify, Amazon Prime/Unlimited Music, and TIDAL, you’ll be fine.

As part of the virtual Survey, we’ll help check to ensure that you’re all good to install and enjoy.

Our network requirements are broadband with a minimum download speed of 5Mbps to stream from popular services such as Spotify, Apple Music, Amazon Prime/Unlimited Music.

The Virtual Survey itself will take approx. 10-15 minutes. A trained Zuma installer will help check the installation area and advise on items such as Zuma configuration, electrical wiring requirements and ceiling preparation along with testing your home network to ensure you have the most optimal experience once installed.

Think of it as a pre-flight check of ‘light and sound’ before take off!

Installing a Zuma is just like installing a regular downlight.

Once physically installed and powered up, the Zuma app will then assist you to setup your Zuma and ensure you are good to go!

If you are going to use your own installer, you can find our install guides within our Resource Library area.

We are also here to help you and your installer during installation so feel free to give us a call if needed.

The cost of an installation will vary based on the number of units being installed and the area that they are being installed in and just he same as having a downlight installed or replaced.

A typical Zuma installation costs between £220 and £320 (4-8 units).

Of course! Our Zuma team will be able to help you to manage each of the services such as lighting, radio, music and working with devices such as your Apple TV.

You can contact us via phone, chat or email using the links below.

Creating a Zuma account gives you access to various features such as being able to control your Zuma area using Amazon Alexa voice control.

Follow these steps to create and set up your Zuma account.

1) Open the Zuma app and navigate to bottom right -> Manage.
2) On the Manage page, navigate to ”Account”.
3) Select –> Create Account.
4) Choose the mobile phone number that will be linked to your Zuma account.
5) Provide your preferred e-mail address and choose a password.

Note: Password must contain a Capital letter, a symbol, a number, and be at least 8 characters long.

6) Press continue, and shortly you will receive an authorisation code via text message to activate your account.

Tip: Text message might take up to 2 minutes to arrive. Make sure to check your messaging app for a text message, if you don’t receive a text message within 2 minutes.

7) Type in your authorisation code in the field on Zuma app and hit ”Done”.
8) Your Zuma account has now been created.

To control your audio volume on Zuma Lumisonic, tap into an area you wish to control.

Select the ”Sound” tab and make the necessary adjustments.

If you are using an app service such as Spotify, Apple Music, Amazon Music Prime/Unlimited you can also use the audio controls from these apps and see a summary within the Zuma Sound tab.

With Zuma we provide Wi-Fi connectivity to your area by default to use high performance services like Spotify Connect, TIDAL Connect and AirPlay.

To use Bluetooth as an audio source, navigate to your area in the app and tap on the settings icon.

• Enable Bluetooth by toggling the slider to on.
• When using iOS, your Zuma area will appear within the ‘Other Devices’ section of your Bluetooth Settings.
• When using Android, your Zuma area will appear within the ‘Available Devices’ section of your Bluetooth Settings.

You can now play audio on your device which will then be routed to your Zuma speakers.

TIP: Once the Bluetooth option has been enabled, you will then have 2 minutes to pair your device as part of the Discovery process.

You can control audio playback options like Stop/Play/Next by opening the application you are playing the audio from.

Alternatively, if audio is being played by your guest, navigate to Zuma app, select the area the music is being played on, and select ”Sound”.

You will be presented with the option to stop audio playback.

If you have Amazon Alexa enabled, you can also manage this with the Amazon Alexa app or with an Amazon Alexa voice-enabled device too.

To play your favourite tracks, podcasts, or radio.

1. Open the Spotify App, and select a song.
2. Navigate to ‘now playing’ (by default at the bottom of the app).
3. Tap on ”Listening on” and select your Zuma area.

Select your Zuma area from the list and you are ready to go.

TIP: This feature also works when using Spotify on an Android mobile, tablet, or an Apple iPad.

Yes, if you are on the same network as the Zuma area.

1. Open the Spotify App, and select a song.
2. Navigate to ‘now playing’ (by default at the bottom of the app).
3. Tap on ”Listening on” and select your Zuma area.

Select your Zuma area from the list and you are ready to go.

To play audio content directly from your phone, open the Control Center on your iPhone or iPad (Depending on the model of the phone, it can be a swiping gesture from the Upper Right corner going downwards, or from the Home button, a swiping gesture going upwards).

Control center layout typically shows the ”Now Playing” screen on the upper right portion of the screen with the Airplay symbol above it.

Select the Airplay symbol and select your Zuma products from the list.

You can play Apple TV audio to your Zuma Area using the Airplay option.

1. Play the audio that you want to stream from your Apple TV.
2. Press and hold Apple TV App/Home button on the Apple TV Remote for a couple of seconds to bring up the Control Centre.
3. Select the AirPlay Speaker icon.

Choose the Zuma Area you want to stream system-wide audio to.

To access and enjoy our curated radio stations on your Zuma, open the Zuma app and tap into your area.

Within the Sound tab, tap on the Radio station you wish to listen to, and you are done!

TIP: Zuma also works with many Radio Streaming apps such as Global Player, BBC Sounds, Virgin Radio and YouRadio.

By default, all Zuma Lumisonics are set to mono-channel array audio.

You can change this setting to left, right, or leave it as mono, on an individual basis, for each unit using the Zuma app.

Here’s how to do this:

1) Open the Zuma app and select your area.

2) Tap on the Settings icon in the top right-hand corner of the window.

3) Scroll all the way down to ”Stereo Configuration” and tap ”Configure”.

4) You can use the ”Locate” button to confirm the location of each unit.

5) To change the audio channel, tap on the channel button to toggle between left, right, and mono audio settings.

To control your lights, navigate to the area you wish to control. Tap on the Light tab and you will be able to adjust the lighting brightness, colour temperature, or manually select a lighting scene.

Zuma LED lighting offers a temperature lighting colour spectrum from 2,800K of warmness to 4,800K of coolness.

Within an area all Zumas light settings will be centrally controlled to have the same values.

We call it “An Array”.

At least one Zuma Lumisonic is required in a Zuma Luminaire area.

Within the Light tab of your Zuma area, you can select the Circadian scene.

When Circadian has been selected your room will follow an artificial ‘sunrise to sunset’ that travels through illuminance levels and colour spectrums matching lighting temperature levels which are naturally occurring outside.

Benefits of using Improve Circadian Rhythms include:
* Higher productivity.
* Improved memory and cognitive function.
* Healthier immune systems.
* Better metabolic function.
* Improved mood.

Within an area, you can access the Wellness tab which has a number of curated lighting and audio scenes to help enhance your mood.

These are:

Morning Ritual – Start your day to the warmth of the sunrise and the calming sounds of nature and distant gongs.

Forest Rain – Warm dimmed lights mixed with subtle rain sounds, blocking out ambient noise to provide natural rest and relaxation.

Energize – Energize to bright daylight and the alternating sounds of the ocean, designed to block background noise.

Concentrate – Cool light, supported by the sound of altering beat sessions to enhance focus, concentration, and creativity.

Inner Peace – Unwind to this daytime jungle ambiance, featuring high-definition soundscapes from the Brazilian rainforests.

Sound Healing – Detox in clear light with the healing sounds of the 741HZ Solfeggio frequency, known for its ability to purify mind and body.

Meditation – Experience stress-relieving meditation with relaxing light and music, natural sounds, and tones in the 7-13 Hz alpha range.

Rejuvenate – Rebuild your strength with low warm light and 528Hz sounds, linked to reducing stress and boosting self-esteem and longevity.

To use Alexa, you need to have an Alexa-enabled speaker and an Amazon Account.

You can download the Alexa app on your iPhone from the Apple App Store here

Once you have set up your area, you’ll need to create a Zuma Account to then onboard with Amazon Alexa.

(You can create your Zuma Account from within the main settings area.)

Enabling Light Control with Alexa.

1) Open the Zuma app.

2) Tap on the Manage icon in the bottom right-hand corner.

3) Within the Manage area, locate the setting labeled Amazon Alexa Skill and tap on ‘Enable Skill.’

Enabling Audio Control with Alexa.

1) Open the Zuma app and click into your chosen area.

2) Tap on the settings icon in the top right-hand corner.

3) Within this area, you’ll see a link to ‘Configure Alexa’.

4) Tap to begin setup the setup experience.

As the assistant launches, follow the screens to help create your Zuma account and also enroll into the Amazon Alexa platform. As part of this experience, you’ll receive the Zuma skill.

Tip: The Zuma Lumisonic has both speaker and light functions, so you will see 2 categories of devices (light and speaker) in the devices tab of the Amazon Alexa app.

Once set up or as part of the Amazon Alexa setup experience, you’ll be asked to add your Alexa discovered devices to join a room. If you opt to choose later, you can add them to a room at a later point.

TIP: To fine-tune Amazon Alexa skills, allow a couple of minutes for Amazon to implement these cloud-based changes to take effect.

Any problems, contact us and we can help.

Once you have set up your area, you’ll need to do the following:

1) Open the Zuma app and click into your chosen area.

2) Click on the settings icon in the top right-hand corner.

3) Within this area, you’ll see a link to “Configure Alexa’.

4) Click to begin setup the setup experience.

Any problems, contact us and we can help.

In the Alexa devices section of the Amazon Alexa App, create a new group/room and select Zuma as your preferred speaker.

More info is available here.

Basic Alexa light commands you can use are:

• “Alexa, turn on the living room light.”
• ”Alexa, turn off all the lights.”
• ”Alexa, make my kitchen brighter.”
• ”Alexa, turn down the bedroom light to 50%.”.
• ”Alexa, lower the bedroom light please.”.
• ”Alexa, dim the lights.”.
• ”Alexa, brighten the lights in the living room to 90%.”.
• “Alexa, dim the bathroom light by 20%.”.

Basic Alexa audio commands you can use are:

• “Alexa, set the volume to 10 in the living room.”.
• ”Alexa, mute the sound in the kitchen.”.
• ”Alexa, unmute in the bedroom”.
• ”Alexa, play the latest {artist} album.”.
• ”Alexa, play {playlist} on Spotify.”.
• ”Alexa, louder.”.
• ”Alexa, turn down the volume.”.
• ”Alexa, play {artist} in the living room”

Zuma Smart Bezel Voice requires the following:

1. A Zuma app (available for iOS or Android).
2. A Zuma account on the Zuma app.
3. A Zuma Lumisonic running software version 22.3.107 or later.

   TIP:  To ensure you have the latest Zuma software, simply tap on the update banner within the Zuma app home screen if prompted.

4. At least 1 Zuma Lumisonic device in the area.
5. An Amazon account.
6. The Alexa companion app (available for iOS or Android).

We’d recommend having one per room or one in a one in a multi-zone open plan area.

We recommend attaching your Smart Bezel Voice to your current main unit for that area. You can identify which Zuma unit this is within the area Settings section of the app.

We currently are offering 2, Simplicity Round and Simplicity Square as these are our most popular Bezel types to date.

Yes, when you attach a Smart Bezel Voice into a new Zuma area, the Zuma app will present you with the “Complete Voice Bezel Setup” button.

Yes, this will work fine. Our recommendation is once you have installed a Smart Bezel Voice into an area you can simply remove the existing Echo/Show unit.

Yes, like all Amazon Alexa hardware you can mute (Red LED appears on the Smart Bezel) and unmute from the home screen or area section within the Zuma app (iOS or Android).

A flashing purple LED indicates that your Zuma Lumisonic is now ready to be added to an existing or new area using the Zuma app.

Adding a Zuma within the app can be done by going into Manage and selecting Add Device.

A flashing green LED indicates that your Zuma Luminaire is now ready to be added to an existing or new area using the Zuma app.

Adding a Zuma within the app can be done by going into Manage and selecting Add Device.

A flashing orange LED indicates that your Zuma is attempting to connect to your network and trying to obtain an IP address.

There are a couple of reasons that this can happen. We would recommend initially checking that your home network is all OK and if you have additional WiFi extenders or a repeater on the same network.

A solid blue LED indicates that a firmware update is in progress. A firmware update will take approximately 2 minutes to complete.

Once updated, your Zuma will return back to an available and active state.

A solid purple LED indicates that your Zumas have not been able to connect to your network.

There are a couple of reasons that this can happen. We would recommend initially checking that your home network is all OK, then restarting the Zuma from within the Zuma app.

If you are still having a problem, please contact us and we will help get you back up and running.

A solid orange LED indicates that your Zuma does not appear to have any stored network settings.

If this is the case, we would recommend initially checking that your home network is all OK, then performing an area reboot. If after the reboot of your devices the issue persists, please perform a factory reset of the unit.

Once the factory reset has been completed, you will be able to then add it again to your room using the Zuma app.

If you are still having a problem, please contact us and we will help get you back up and running.

A solid red LED indicates that your Zuma has detected a possible hardware problem.

If you are having this problem, please contact us and we will help get you back up and running.

A solid green LED when a Smart Bezel Voice is attached indicates that there is a notification for you within your Amazon account. You can ask “Alexa, tell me my notifications” or disable this status LED within the Amazon Alexa companion app.

A solid red LED indicates that you have enabled the mute setting for Alexa Voice control. You can un-mute by tapping on the mute icon within the Zuma app.

Here are some troubleshooting steps to help:

1) Check to see if your phone is connected to the same network. It could be that you are currently connecting to the internet via LTE 4G/5G or possibly another network?

2) Are there any LED indication lights on any of Zuma products? If so, look at the Zuma LED Status for advice.

3) Quit and relaunch the Zuma app to establish a fresh connection to your area. Alternatively, check to see if another device with the Zuma app can connect.

4) Check your network connection, if there are problems, unplug your router, wait for 15 seconds and once your network is up you should be able to control your lights again.

4) Check your network connection, if there are problems, unplug your router, wait for 15 seconds and once your network is up you should be able to control your lights again.

Here are some troubleshooting steps to help:

1) Open your Zuma app and select the area that presents this problem.

2) Click on the ”Light” tab and check to see if the light bulb icon is crossed (off). If so, tap on and they should light up at the level indicated on the Brightness slider below.

Here are some troubleshooting steps to help:

1) Open your Zuma app and select the area that presents this problem.

2) Click on the Settings icon in the top right-hand corner of the window.

3) Locate the Zuma that’s misbehaving and click on the restart button.

Once restarted, your Zuma will re-initialise and re-sync to match all your other Zumas in this area.

The Lumisonic LED features are:

• Tuneable lighting with 1000 shades.
• Colour with a range of 3,000k – 5,000k colour temperature.
• Lumen of 530lm.
• Efficacy of 89/W.

A most common reason for smart lighting systems to seemingly randomly turn on is when there has been a temporary loss of power or a power cut and power has now been resumed.

In a scenario like this, your Zuma or smart lighting device will automatically turn on once power has been resumed. This a safety feature. We have pre-set the value to brightness at 50%.

The Circadian feature is currently set for customers based in the UK.

If you are based in the UK and still experiencing a problem, please contact us using the options below and we can help investigate this for you.

No, At least one Zuma Lumisonic is required in a Zuma Luminaire area.

If Luminaire setup fails to setup via the Zuma Companion App, we recommend using the Zuma Installer application for connecting devices to the network:

Here are some troubleshooting steps to help:

1) Check to see if your phone is connected to the same network. It could be that you are currently connecting to the internet via LTE 4G/5G or possibly another network.

2) Open the Zuma app and select your room.

3) Check to see if the audio speaker icon has a line through it (muted). If so, click to un-mute to resume audio.

Check if the volume slider is set to the desired level.

Check the audio source application (Spotify, Airplay2, Amazon Music, Tidal) for volume control.

Also note, some applications use their own volume.

Although it’s your audio quality that’s affected, it could be related to something else such as the audio streaming service you are using, or your network performance at this time.

Here are some troubleshooting steps to help:

1) Check to see if the issue happens with another audio source. For example – if you were playing audio via Airplay, try playing the same track through Spotify, Apple Music, or Amazon Music.

2) Check to see if the issue happens with another audio device. Try and play the same music directly on your phone or another speaker-enabled device if you have one.

3) If the issues persist, try power cycling your main router. After performing a power cycle your network connection should be refreshed.

Should you still be experiencing a problem please contact us and we will help investigate your problem with you.

Please get in touch, we’ll help perform a full system diagnostic to help get to the bottom of the problem.

The Zuma Lumisonic supports Wi-Fi 802.11 b/g/n/ac/2.4Ghz/5Ghz network standards.

Other tips:

1) If you can stream music or media content to your iPhone then the performance should be the same for your Zumas.

2) As for network speed requirements we would recommend a minimum of 5MB download to ensure you have good quality audio streaming.

If you are looking to test your network, we recommend trying a speed test service such as SPEEDTEST.COM or FAST.COM

There are two options available to get your Zuma back up and running.

1. Change your new Wi-Fi network details to match the old router details.
2. Perform hardware based factory reset for each of your Zuma units.

Here’s the steps to change my Wi-Fi details:

1. Connect to your new Wi-Fi network using the password provided by the new ISP.
2. Once connected, check the back of your router to find the IP address of your main Router page.
   Note*: Most commonly the address might be 192.168.0.1 or 192.168.1.254.
3. Type the IP address in your browser and visit it.
4. You will be greeted by the router login page, where you need to type in the administrator login and password (these details can be found on the back of the router).
5. Once logged in, just navigate over to ”Wireless’ tab and change the Wi-Fi name and password to match your old one.
6. Once finished, press ”Save” and your router might reboot to apply the settings.
7. Finally, reboot any network dependant devices in your home.

Your Zuma units will automatically re-connect to your router afterwards.

You can check the quality of the network of each Zuma from within the Zuma app Manage area and look at the Link Quality value.

If you require assistance, give us a call and we can help ensure you have an optimal setup.

In our modern world, home networks can be a complex thing.

As part of our quality assurance, we have tested various network configurations.

If you have any questions about your current or planned network setup, feel free to give us a call and we can help advise.

It has been identified that some models of the BT HomeHub may exhibit a poor performance experience where they struggle to support a variety of networked products designed for the home.

If you have a BT HomeHub and your Zuma system is struggling to work, there are several options available:

1. Enter your BT hub Settings and set your BT hub to Mode 2 or Mode 3.

Instructions on how to change this settings can be found here: https://www.bt.com/help/broadband/what-is-the-wireless-mode-feature-on-my-bt-smart-hub-

2. Another simple workaround is to connect a third party Router to the BT Hub and connect the Zuma units through the new router.

To do this, turn the Wi-Fi off on the BT Hub and set the SSID, Password & Security type on the new Router to match your existing Wi-Fi details.

This should improve connectivity of both Zuma & other struggling network devices.

Please contact us if you need further assistance with this.

Note: Some BT Wi-Fi extender discs (Black or White models) struggle to support AirPlay2 devices. If you have these Wireless Access Points, we recommend you swap these access points for third party access points and your issues with AirPlay2 devices should resolve themselves.

This Amazon Alexa Help helps to list the recommended troubleshooting steps.

Any problems, contact us and we can help.

If you are trying to set up an area or an individual Zuma and the LED is not flashing purple/green, you can perform the following steps to help:

1) Ensure power is being supplied to the Zuma. If possible, turn off and on the power at the circuit in this area.

2) With power turned on to the area, remove the magnetic bezel from the Zuma device.

3) Locate the reset pinhole (located to the left of the status LED indicator).

4) Using a pin, or paperclip, press on the reset button for 2 seconds (until the blue LED comes on,) and then remove the pin.

Your Zuma will now perform a factory reset. The reset will take approximately 2 minutes. Once reset, your Zuma Status LED will enter a flashing purple/green state.

You can now add or configure this reset Zuma from within the Manage area.

Keeping your firmware up to date is great to support the best product experience. You can do this by following the steps below:

1) Open the Zuma app and tap on Manage.
2) Tap on Software Update.

The Zuma app will check for available software updates and prompt to update.

Any problems, contact us and we’ll help.

You can perform a Factory Reset using the steps below:

1) Open the Zuma app and click on the area you would like to reset.

2) Click on the settings icon in the top right-hand corner.

3) Click on the Zuma you would like to reset.

4) Select the Reset button from the Factory Reset option.

During this reset process, your Zuma Status LED will show a solid blue light. The reset will take approximately 2 minutes. Once reset, your Zuma Status LED will enter a flashing purple state.

You can now add or configure this reset Zuma from within the Manage area.

Any problems, contact us and we can help.

You can perform a Factory Reset of an area using the steps below:

1) Open the Zuma app and click on the area you would like to reset.

2) Click on the settings icon in the top right-hand corner.

3) Select the Reset button from the Factory Reset option.

4) Confirm you would like to reset all Zuma in this area.

During this reset process, your Zuma Status LED will show a solid blue light. The reset will take approximately 2 minutes. Once reset, your Zuma Status LED will enter a flashing purple/green state.

You can now add or configure this reset Zuma from within the Manage area.

Any problems, contact us and we can help.

You can do this by following the steps below:

1) Remove the magnetic bezel from the Zuma device.

2) Locate the reset pinhole (located to the left of the status LED indicator).

3) Using a pin, or paperclip, press on the reset button until the blue LED comes on, and then remove the pin.

Your Zuma will now perform a factory reset. The reset will take approximately 2 minutes. Once reset, your Zuma Status LED will enter a flashing purple state.

You can now add or configure this reset Zuma from within the Manage area.

Any problems, contact us and we can help.

Sure!

You can do this by following the steps below:

1) Open the Zuma app and tap into your chosen area.
2) Tap on the settings icon in the top right-hand corner.
3) Tap on the satellite you would like to move.
4) Select the Move button at the bottom.
5) Choose the area you would like to move the satellite into, or create a whole new area.
6) Depending on your choice, the satellite will be moved. – How to identify which unit in my ceiling is the main unit and which is a satellite?

You can tell the difference by going into Manage-> Areas and Devices-> Select the Area of your choice.

All of the devices assigned to the area will be shown in a list view. The main unit for the area will have a label ”(Main Unit)”.

All other units without this label are secondary satellites.

To see which unit corresponds to your in-life placement, use the Locate button. By pressing locate, the unit will briefly flash its main LED in a sequence.

If you have any problems with your order, give us a call on 01952 984244 or contact using the options below so we can help.

We hope you don’t receive a faulty unit but if so, contact us so we can help you troubleshoot your problem.

Yes, Zuma products come with a 5-year warranty.

We follow a standard warranty which you can find details of here.